Grievance Redressal

1. Who we are

Amarisé Maison Avenue is operated by Baalvion Industries Private Limited (CIN U43121OD2025PTC048479), a company incorporated in India. This page sets out our grievance redressal mechanism in line with the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.

2. Grievance Officer

• Designation: Grievance Officer, Baalvion Industries Private Limited
• Email: legal@baalvion.com
• Phone: +91 89512 84770
• Post: Yeshwant Avenue Building, NX Road, Y K Nagar, Virar West, Virar, Maharashtra 401303, India

3. How to file a complaint

Email the Grievance Officer with the details below. A complaint that arrives with these details can be investigated straight away; one that does not will cost you a round-trip of questions.

• Your name and the email address registered on your account
• Order, invoice or payment reference (for payment issues, the gateway transaction ID)
• A description of the problem and what outcome you are asking for
• Screenshots or documents that support the complaint, if you have them

4. What happens next

• We acknowledge every complaint within 48 hours of receiving it and give you a reference number.
• We aim to resolve it, or tell you plainly why we cannot, within 30 days of receipt.
• Payment and refund complaints are prioritised. A confirmed double charge or a failed-payment debit is reversed to the original payment method.

5. If you are not satisfied

If the outcome does not resolve your complaint, reply to the same thread and ask for escalation to a director of the company. You may also approach the National Consumer Helpline (1915, consumerhelpline.gov.in) or the consumer forum with jurisdiction over your place of residence.

For a payment that your bank or card issuer has debited but not credited to us, you can also raise the matter with your bank under the RBI framework for failed transactions.

Operator

Baalvion Industries Private Limited, CIN U43121OD2025PTC048479. Registered office: C/o Dilip Kumar Kuldeep, Upper Mania, PO Pakjhola, Semiliguda, Koraput, Odisha 764036, India. Operating office: Yeshwant Avenue Building, NX Road, Y K Nagar, Virar West, Virar, Maharashtra 401303, India. Phone +91 89512 84770. Email support@baalvion.com.