How May We Assist You?
"The excellence of the Maison extends beyond the creation of an artifact. It is found in every interaction with our connoisseurs."
Global White-Glove Shipping
USA
Local Logistics: USA
White-glove delivery within the United States through our premium logistics network.
Delivery Timeframes
Full Insurance
Every artifact is fully insured at its replacement value during transit, ensuring complete protection from dispatch to delivery.
Priority Access
Bespoke and VIP clients receive prioritized dispatch and handling from our ateliers.
Artisanal Returns
The Return Charter (USA)
30-day return policy with free shipping and full authenticity verification.
Return Window
We accept returns for both defective and non-defective products within 7 to 15 days of delivery.
Eligibility Criteria
To qualify for a return:
- Items must be unused and in original condition
- All original packaging, tags, seals, and certificates must remain intact
- Proof of purchase must be provided
Return Method
Returns are accepted by mail only.
Return Shipping
- Return shipping is free of charge within USA
- A prepaid return label is included in the package
Exchanges
We offer product exchanges, subject to stock availability and successful inspection.
Authenticity Verification
All returned items undergo a rigorous inspection process by our specialists to verify:
- Product integrity
- Authenticity
- Compliance with return standards
Refunds
- Refunds are processed within 5 business days after the returned item is received and approved
- Refunds will be issued to the original payment method
Non-Returnable Conditions
Returns may not be accepted if:
- The product has been used, damaged, or altered
- Original packaging or tags are missing
- The return request is made after the 30-day window
Frequently Asked
How can I book a private viewing?
Contact our concierge team to arrange a private viewing at our New York atelier.
Direct Inquiries
"If your question remains unanswered, our private concierge team is available for a bespoke consultation."
Client Resources
Explore our comprehensive guides and services designed to enhance your experience